Welcome to the support page for Medlocator! Our goal is to ensure your experience booking doctor appointments is seamless and efficient. If you have any questions or need assistance, please don't hesitate to reach out to us through the following channels:
Email Support:
For all support-related inquiries, please contact us at: [email protected]. Our team is dedicated to assisting you and typically responds to emails within 24 hours.
Phone Support:
If you prefer speaking with our support team, please call us at: +66 948304154. We’re available during business hours to address urgent matters and provide prompt assistance.
If you've forgotten your password or need to reset it, go to the login screen of the Medlocator app and click on the "Forgot Password" link. Enter your registered email address, and you'll receive instructions to reset your password. Follow the prompts to regain access to your account.
To update your profile details, log in to the app and navigate to the "Profile" section in the settings. Here, you can edit personal details like your name, contact information, and profile picture. Don’t forget to save your changes.
Encountered an issue or bug? Let us know by emailing [email protected]. Please provide as much detail as possible, such as error messages or screenshots, to help us address the problem quickly and improve your experience.
To cancel an appointment, go to the "My Appointments" section of the app. Select the appointment you want to cancel and follow the cancellation instructions. Depending on the terms of the appointment, you’ll receive a confirmation and details about any applicable fees or refunds.
Your feedback is invaluable! Share your thoughts and suggestions to help us improve the Medlocator app. Send your feedback to [email protected]. We’re always looking for ways to enhance your experience.
Yes! Medlocator allows you to book multiple doctor appointments at once. Simply choose the desired time slots and doctors, and proceed with the booking process. If you encounter any issues, feel free to reach out to us for assistance.
Each doctor’s profile in the app provides real-time availability information. If a doctor is marked as available, you can proceed to book an appointment. If you have any questions, you can contact the doctor directly through the app.
Thank you for choosing Medlocator! We’re here to ensure your satisfaction and provide exceptional support. If you need further assistance, don’t hesitate to contact us.